Terms of service

Terms of Service
Last updated: 12 march 2025

Welcome to Sunrise Bloom! These Terms of Service govern the use of our website and the purchase of our products. By using our store, you agree to the terms below.

1. General Information

Sunrise Bloom is an online store operated by an individual seller. By making a purchase, the customer agrees to provide truthful and up-to-date information.

2. Purchases and Payments

  • We accept payments via credit card, PayPal, and other methods indicated at checkout.

  • We reserve the right to refuse or cancel orders suspected of fraud or that violate these terms.

3. Shipping and Delivery Times

  • The estimated delivery time varies by destination and will be provided at checkout.

  • We are not responsible for delays caused by external factors (customs, strikes, natural disasters, etc.).

4. Return and Refund Policy

  • Return period: 14 days after delivery, in accordance with European Union regulations.

  • Return conditions:

    • If the product has a defect or an error caused by the store, we will cover the return shipping costs.

    • If the customer wishes to return a product without a defect, they will be responsible for the return shipping costs.

    • The product must be in its original packaging, with no signs of use or damage not caused by shipping or the store.

    • Products returned with clear signs of improper use or outside the established conditions will not be refunded.

  • The refund will be processed within 14 business days after the return is confirmed.

5. Data Protection

We respect our customers' privacy. Please refer to our Privacy Policy for more details on data collection and usage.

6. Changes to the Terms

We may modify these Terms of Service at any time. Changes will take effect from the update date.

If you have any questions, please contact our support team.

By using Sunrise Bloom, you agree to these Terms. Thank you for trusting us!