Shipping Policy

Shipping Policy
Last updated: 12 march 2025

At Sunrise Bloom, we strive to provide a seamless shipping experience. As we operate on a dropshipping model, shipping times and processes may vary depending on our suppliers. Please review our shipping policy below.

1. Order Processing Time

  • Orders are typically processed within 2-5 business days after payment confirmation.

  • Processing times may vary during peak seasons or due to supplier delays.

2. Estimated Delivery Times

  • Shipping times depend on the destination and supplier fulfillment. Estimated delivery times are as follows:

    • Europe: 7-20 business days

    • United States & Canada: 10-25 business days

    • Rest of the World: 15-35 business days

  • Please note that unforeseen delays may occur due to customs, weather conditions, or logistical issues beyond our control.

3. Tracking Information

  • Once the order has been shipped, customers will receive a tracking number via email (if available from the supplier).

  • Some suppliers may not provide real-time tracking updates.

4. Shipping Costs

  • Shipping fees vary based on the destination and will be calculated at checkout.

  • Free shipping promotions may apply under specific conditions and will be displayed on our website.

5. Lost or Delayed Shipments

  • If a package is significantly delayed, please contact our support team at sunrisebloomsuport@gmail.com.

  • We are not responsible for lost or stolen packages once they have been marked as delivered.

  • If a package is lost in transit and confirmed by the shipping carrier, we will work with the supplier to arrange a replacement or refund.

6. Customs, Duties, and Taxes

  • Customers are responsible for any applicable customs duties, import taxes, or other fees imposed by their country.

  • We are not responsible for delays caused by customs processing.

7. Incorrect Shipping Information

  • Customers must provide accurate shipping information at checkout.

  • We are not responsible for orders shipped to incorrect addresses provided by the customer. If an error is noticed, please contact our support team immediately.

For any further inquiries regarding shipping, feel free to contact us at sunrisebloomsuport@gmail.com . Thank you for shopping with Sunrise Bloom! 🌿